Cancellation and refunds
Clear rules for recurring memberships, cancellations and refund requests.
Effective 3 September 20261. Cancelling a membership
You may cancel a monthly subscription at any time. Cancellation stops future renewals and access normally continues until the end of the paid billing period. Until self service billing is available in your account, send the request to marktn29@gmail.com from the email used for payment.
2. First payment
You may request a refund of your first subscription payment within 14 days of purchase. Statutory consumer rights always apply. Where permitted by law, substantial use of generation, visual or advisory features may be considered when reviewing the amount refundable.
3. Renewals
Renewal charges are normally non refundable once a new billing period has started. If a renewal was accidental, contact us within 48 hours and do not use the service after renewal. We will review the request fairly and honour any rights required by applicable law.
4. Service failures
If a paid feature is materially unavailable and we cannot restore it within a reasonable time, you may be entitled to a proportionate refund or another remedy required by law.
5. Processing
Approved refunds are returned through Stripe to the original payment method. Bank processing times vary and are outside Creative DNA's control.
6. Requesting help
Email marktn29@gmail.com with the payment email, charge date and reason for the request. Do not send card numbers or banking credentials.